What Is Happening in Quality Management?: Findings from an IM Survey

In recent years, quality management has become topical in management circles. The language of quality has spread throughout manufacturing industry into service industries and also into the public sector. During 1992, almost 900 Institute of Management members completed a questionnaire on quality management in their own organizations. The aim of the survey was to add to our knowledge of quality management in the UK. This article presents a brief overview of some of the main findings of the survey.