13th Toulon-Verona Conference, “Excellence in Services”

Article Type: Introduction to TVC section From: The TQM Journal, Volume 23, Issue 5

University of Coimbra, Portugal, September 2010, Best paper awards

A total of 120 delegates attended the 13th Toulon-Verona Conference and 85 research papers were presented. The papers were first evaluated by the Chairs of the session in which they were presented, then by the Conference’s scientific committee. The two best papers were selected for publication in this Journal.

Professor Claudio Baccarani, Professor Jacques MartinConference Chairs and Organizers