What’s this “systems” stuff, anyhow? Available to Purchase

H. James Harrington is an International Quality Advisor Principal at Ernst & Young LLP, San Jose, California, USA. Joseph J. Carr is Senior Systems Engineer, Naval Air Systems Command, Patuxent River, Maryland, USA. Robert P. Reid is an internationally known independent consultant on organizational effectiveness. He is a skilled teacher of TQM and many other related topics. He is based at Keller Graduate School and University of Maryland, USA

Joseph J. Carr is Senior Systems Engineer, Naval Air Systems Command, Patuxent River, Maryland, USA.

Robert P. Reid is an internationally known independent consultant on organizational effectiveness. He is a skilled teacher of TQM and many other related topics. He is based at Keller Graduate School and University of Maryland, USA