Virtual quality Available to Purchase

Traditional quality management has been championed, led and implemented by quality professionals from within classic quality organizations. If we are to compete in the new millennium, the practitioners of quality must integrate the tools of quality conformance and process improvement into the mainstream of our value delivery systems. Looks at developments in the field, such as the shift from defect detection to defect prevention. Notes 11 components of quality management that can be held as “sacred”. These include factors such as procurement control and process control. Notes that “virtual quality” suggests that the culture and tools of conformance assurance and continuous improvement that have been developed now need to be integrated into the work processes which they support.