Qualimetrics and qualieconomics

Notes that in many organizations, quality management fulfills a role which is not measured or even quantitively estimated. Notes that elements such as sales and productivity are principally dollar‐oriented and that the quality manager will feel an outsider if he/she is unable to communicate in such terms. Suggests that the quality economics principle has been used to overcome this communication gap. Looks at factors such as cost of quality and value of quality, net value‐added productivity and quality by objectives. Notes that the integration of cost of quality, added value productivity and quality by objectives complements the economic value of quality.