Quality concepts in education

Notes that professionals in education have learned from those in industry with regard to quality management concepts. Suggests that, with regard to quality concepts in universities, there are four main issues, including aspects such as incorporation of quality concepts in the curriculum and using quality concepts to improve educational administration. Notes likely improvement paths, namely: improving the business operations side of schools, and shortening the time taken to identify failing students. Lists six quality concepts for education based on quality management principles in areas such as leadership, understanding stakeholders and involvement of people. Also lists some management concepts required to provide the necessary linkages for the improvement of education, including identification of critical processes for improvement, and reporting improvements in terms meaningful to process stakeholders.