Assessing quality management systems of Mexico’s maquiladoras

Assesses the quality management systems of the maquiladoras in the Tijuana region of Mexico. Maquiladoras are manufacturing plants set up by foreign companies in the border zone of North Mexico to produce finished goods for export. Information was gathered by survey from companies representing the Pacific Rim, Europe, the USA and Mexico, and from different manufacturing sectors. The survey addressed quality management system certification, quality data collection and analysis, total quality management (TQM) and statistical process control (SPC) implementation, teamwork, communication and training practices, as well as suppliers certification requirements. The results showed that the majority of the responding maquiladoras generally have a decent quality management system, over half indicated that they have a certified quality system, and a large percentage reported utilizing teamwork for problem solving and many SPC charts such as Pareto and control charts. The maquiladoras are creating “quality culture” in Mexico’s manufacturing systems based on the principles TQM. This could be instrumental in transforming Mexico’s manufacturing from being known as a “cheap labor” provider into becoming a global manufacturing power.