The ISO 9000 series of standards has formalised systems for evaluating the ability of organisations to consistently design, produce and deliver quality products and services. Total quality management (TQM) is seen as a relatively new concept and a way for organisations to improve the quality of their products and services, but it may well be the key to survival and achieving competitive advantage in today’s turbulent business environment. However, there are mixed views in the literature concerning whether ISO 9000 and TQM complement or contradict each other. The primary objective of this paper is to address the competing views on both concepts in an attempt to show that both concepts complement each other and ISO 9000 should be used in association with TQM to secure organisational success.
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Review Article|
August 01 2003
ISO 9000 and TQM: are they complementary or contradictory to each other?
Hesham Magd;
Hesham Magd
Research Assistant, Department of Management and Organization, University of Stirling, Stirling, Scotland, UK.
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Adrienne Curry
Adrienne Curry
Lecturer, Department of Management and Organization, University of Stirling, Stirling, Scotland, UK.
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Publisher: Emerald Publishing
Online ISSN: 1758-6887
Print ISSN: 0954-478X
© MCB UP Limited
2003
The TQM Magazine (2003) 15 (4): 244–256.
Citation
Magd H, Curry A (2003), "ISO 9000 and TQM: are they complementary or contradictory to each other?". The TQM Magazine, Vol. 15 No. 4 pp. 244–256, doi: https://doi.org/10.1108/09544780310486155
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