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Volume 2, Issue 5
1 May 1990
This article was originally published in
Total Quality Management
Total Quality Management Cover Image for Volume 2, Issue 5
Review Article| May 01 1990

Hilti sells total quality

G. Wilshaw;
G. Wilshaw
Technical/Engineering Manager, Hilti (gt. Britain) Ltd.
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B. Dale
B. Dale
Director, UMIST Quality Management Centre
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1360-0613
Print ISSN: 0954-4127
© MCB UP Limited
1990
Total Quality Management (1990) 2 (5)
https://doi.org/10.1108/eb059504

Over the past decade Hilti (Gt. Britain) Ltd tried a number of quality initiatives to improve product delivery and service. The implementation of TQM in 1990 has produced a single‐minded focus on the customer. This article traces the company's journey towards total quality.

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© MCB UP Limited
1990
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