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Volume 4, Issue 1
1 January 1992
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Total Quality Management
Total Quality Management Cover Image for Volume 4, Issue 1
Research Article| January 01 1992

On the right track

Judith M. Delsanter
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1360-0613
Print ISSN: 0954-4127
© MCB UP Limited
1992
Total Quality Management (1992) 4 (1)
https://doi.org/10.1108/09544789210034158

Examines the quality programme initiated by freight train company Southern Pacific Lines in order to become more competitive. Chronicles the design, introduction and implementation of their quality initiative. Looks at the measures taken to improve on problem areas and at the importance of Training and education in implementing the quality programme.

Keywords: Implementation, Quality programmes, Rail transport, TQM, Training
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© MCB UP Limited
1992
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