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The managing director of a manufacturing company rose to his feet to rally his people. Sales were down, profits had gone, efficiencies were at an all time low. Management were, therefore, initiating a number of measures to reverse the situation. Costs would be cut, scrap would be eliminated, customers would be delighted, everything would be OK — tomorrow. He sat down. He rose again and shuffled uncomfortably: “Oh and by the way, you're all empowered.”
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1993
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