Quality Leadership at Baxter

Discusses the keys to successful total quality management and how total quality management is accomplished. Explains the results of Kepner‐Tregoe′s research into the conditions for successful quality improvement. Describes the total quality management process at the Baxter Healthcare plant in Mississippi, USA. Asserts that the quality leadership process at the plant exemplifies total quality management. Contends that quality problem solving plays a key role in TQM. Concludes that the organization needs a commitment to quality, problem solving skills to achieve it, and the opportunity to use them.