Renault Quality Institute Available to Purchase

Reports on the activities of the Renault Institute for Quality to train its employees in the principles of TQ. Asserts that to make progress, there must be a method and that the advisers must be people with authority. Describes the workings of the Institute, and the training programme. Concludes that eventually the Institute′s activities will diminish although three vital jobs will remain: to renew the message to train new recruits in the principles of quality, and to upgrade the training of any personnel who have been promoted.