Incorporating Quality Performance Objectives into Performance Appraisal Systems

Describes how one IT services company, a subsidiary of AT&T, has developed and implemented a comprehensive performance management system. Outlines the consultative process that was an integral part of the design of the system and the method of “selling” it to everyone in the company, as well as the actual operation. Shows that proper deployment of a sound performance management system can align the individual’s goals with those of the organization.