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Volume 6, Issue 2
1 April 1994
This article was originally published in
The TQM Magazine
The TQM Magazine Cover Image for Volume 6, Issue 2
Research Article| April 01 1994

Process Improvements through Benchmarking Available to Purchase

B. Mustafa Pulat
B. Mustafa Pulat
Technical Manager, AT&T Network Systems, PO Box 26060, Oklahoma City, OK 73126‐0060, USA.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6887
Print ISSN: 0954-478X
© MCB UP Limited
1994
The TQM Magazine (1994) 6 (2): 37–40.
https://doi.org/10.1108/09544789410054019

In the last three years, benchmarking has made its mark in the list of major process and product improvement tools. Those who are interested in process design and improvement may find this tool to be fast‐acting and effective. Presents the basic elements of benchmarking with tips on working with consultants. Finally, provides experiences from a tele‐communications equipment manufacturer.

Keywords:
AT&T, Baldrige Award, Benchmarking, Consultants, Improvement, Performance measurement, Process design, Telecommunications industry
© MCB UP Limited
1994
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