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Volume 6, Issue 5
1 October 1994
This article was originally published in
The TQM Magazine
The TQM Magazine Cover Image for Volume 6, Issue 5
Review Article| October 01 1994

Manchester United – A Model Example of CQI in Action

Alison Johns
Marketing Communications Officer, Hotel Catering &Institutional Management Association, 191 Trinity Road, London SW17 7HN. Tel: 081 672 4251
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6887
Print ISSN: 0954-478X
© MCB UP Limited
1994
The TQM Magazine (1994) 6 (5): 34.
https://doi.org/10.1108/09544789410067970

Reports on the Continuous Quality Improvement (CQI) Conference of April 1994. Manchester United is cited as a model for team building and CQI. The practice of teamwork, with commitment from top management, was a recurring theme. CQI means keeping fresh, investing new concepts and new methods of quality systems. It requires total commitment from the entire organization and putting trust in the workforce.

Keywords: Commitment, Improvement, Quality programmes, Team building, Teamwork
© MCB UP Limited
1994
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