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Volume 6, Issue 5
1 October 1994
This article was originally published in
The TQM Magazine
The TQM Magazine Cover Image for Volume 6, Issue 5
Research Article| October 01 1994

How to Sustain the Total Quality Management Process after the First 12 Months Available to Purchase

Klaus Lund;
Klaus Lund
Managing Director of ProMentor Management A/s, Gl. Bakkegaard,Klovtoftegade 46,2630 Taastrup, Denmark. Tel: (45) 43 71 6400; Fax: (45)43 71 4565
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Claus Thomsen
Claus Thomsen
General Manager of ProMentor Management A/s, Gl. Bakkegaard, Klovtoftegade 46,2630 Taastrup, Denmark. Tel: (45) 43 71 6400; Fax: (45) 43 71 4565
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6887
Print ISSN: 0954-478X
© MCB UP Limited
1994
The TQM Magazine (1994) 6 (5): 47–49.
https://doi.org/10.1108/09544789410067880

Describes symptoms of a TQM process not working. From eight years experience working with TQM in the service industries, an 11‐point plan has been devised for sustaining the TQM process after the first 12 months

Keywords:
Attitudes, Continuing development, Management philosophy, Outcomes, Service industries, Strategic planning, Success, Training, TQM
© MCB UP Limited
1994
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