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Volume 7, Issue 1
1 February 1995
This article was originally published in
The TQM Magazine
The TQM Magazine Cover Image for Volume 7, Issue 1
Research Article| February 01 1995

Designing quality partnerships Available to Purchase

Tony Rounthwaite;
Tony Rounthwaite
Leader of the Liberal Democrat Group on Northampton County Council. He undertakes consultancy and training work trading as “Quality Partnerships – Northampton”. He is the author of the Local Government Management Board’s User’s Guide to Multi‐agency Provision.
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Ian Shell
Ian Shell
Principal Lecturer in the Division of Manufacturing Operations Management, Newcastle Business School, Newcastle upon Tyne, UK.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6887
Print ISSN: 0954-478X
© MCB UP Limited
1995
The TQM Magazine (1995) 7 (1): 54–58.
https://doi.org/10.1108/09544789510076942

Argues that the theory of TQM can be extended into an interorganizational perspective. Based on research aimed at establishing the extent to which TQM and “partnership” working can be used in conjunction to achieve collaborative advantage. Defines the objective and describes the design process used in pursuing the objective. Relates the design process to the extended gaps model of the service quality.

Keywords:
Alliances, Models, Partnering, Public sector, Quality assurance, Service quality, TQM
© MCB UP Limited
1995
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