Is your TQM programme successful? A self‐assessment tool for managers

Develops a methodology, including a questionnaire and possible statistical analyses, to answer the question, “Has the implementation of the total quality management process been beneficial in helping my company improve its competitive position?” Empirical support can be gathered for this question which will allow managers to make informed decisions about the potential application of TQM. Continual use of the assessment will provide longitudinal data useful in benchmarking progress and making necessary implementation adjustments. Results can aid in company improvement as well as in theory development. Provides a discussion of the use of this methodology as well as ways to interpret the findings.