Exploring the many faces of leadership Available to Purchase

Examines three very different approaches to leadership within a TQM organization: the first focusing on employees and how they perceive the consequences of their behaviour, as understanding the factors that influence behaviour can then allow managers to lead employees towards quality improvement, the second concentrating on the need to change emotions before making changes within the organization and the last relying on tapping into the “hidden” knowledge inside each individual as a starting‐point for further development.