ISO 9000 work instruction ‐ subject: fun

Presents an ISO 9000 standard work instruction for “fun”. Describes activities to maximize the likelihood of creation of a fun work environment. Suggests that fun is a critical factor of employee productivity. Mixes humorous observations with practical advice for management, employees, human resources, and other groups. Reveals that content was aggregated by careful observation of the best and worst in business environments. Concludes that fun and quality improvement are mutually reinforcing.