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Volume 9, Issue 2
1 April 1997
This article was originally published in
The TQM Magazine
The TQM Magazine Cover Image for Volume 9, Issue 2
Research Article| April 01 1997

Staff quality management

Manon Fierens
Director of CheckMark management support, a company specializing in research, consultancy and training in the field of quality, safety management, customer satisfaction research and recruitment and selection
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6887
Print ISSN: 0954-478X
© MCB UP Limited
1997
The TQM Magazine (1997) 9 (2): 128–134.
https://doi.org/10.1108/09544789710165572

Describes a diagnostic instrument which measures the satisfaction of internal customers of staff units. Determines the critical quality characters of staff processes and presents a philosophy of staff quality management.

Keywords: Customer satisfaction, Employees, Measurement, TQM
© MCB UP Limited
1997
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