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Volume 9, Issue 2
1 April 1997
This article was originally published in
The TQM Magazine
The TQM Magazine Cover Image for Volume 9, Issue 2
Case Report| April 01 1997

TQM in Glaxo India ‐ a step‐by‐step implementation process

;
Richard M. Blythe
Former Technical Director of Glaxo India, Mumbai, India
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;
Hema Rao
Manager, TQM for Glaxo India, Mumbai, India
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Naresh Shahani
Director of Qualteam Consultants, Mumbai, India
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6887
Print ISSN: 0954-478X
© MCB UP Limited
1997
The TQM Magazine (1997) 9 (2): 98–105.
https://doi.org/10.1108/09544789710165536

Describes a quality improvement initiative at Glaxo Wellcome India ‐ the Glaxo Wellcome Excellence Process. Illustrates the programme in detail. Concludes with some observations on progress to date and the changes in the organization’s culture as a result.

Keywords: India, Pharmaceutical industry, TQM
© MCB UP Limited
1997
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