Getting the message across

Examines the results of a US report exploring communication methods used by companies who have implemented a company‐wide quality programme to improve efficiency. Offers statistics showing the effectiveness or otherwise of various communication tools used among employees, such as company‐wide meetings, and presents a ten‐point quality communications checklist. Concludes that good quality communication can speed up the process of a quality improvement programme and maximise the use of money spent on employee training. Also says that after about three years investment in a TQM programme, enthusiasm may wane so it is important to increase good communication. The result should be a new surge of enthusiasm.