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Volume 4, Issue 1
1 January 1992
This article was originally published in
Total Quality Management
Total Quality Management Cover Image for Volume 4, Issue 1
Research Article| January 01 1992

Favourable recipe

John Cottrell
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1360-0613
Print ISSN: 0954-4127
© MCB UP Limited
1992
Total Quality Management (1992) 4 (1)
https://doi.org/10.1108/09544789210034103

Presents an analysis of a recent survey in The TQM Magazine entitled “Total Quality ‐ the formula for success”. States that companies which successfully practice TQM share the following characteristics: an emphasis on tangible results; an insistence on performance measurement; an integrated programme; and clear commitment from top management. Goes into greater detail in each of these four areas.

Keywords: Performance measurement, Surveys, Top management, TQM
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© MCB UP Limited
1992
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