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Volume 4, Issue 2
1 February 1992
This article was originally published in
Total Quality Management
Total Quality Management Cover Image for Volume 4, Issue 2
Research Article| February 01 1992

Information holds the key Available to Purchase

Allan Knock
Allan Knock
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1360-0613
Print ISSN: 0954-4127
© MCB UP Limited
1992
Total Quality Management (1992) 4 (2)
https://doi.org/10.1108/09544789210034275

Reports on how one company transformed its performance over a period of nine years by its use of quality costing and quality control techniques. Concentrates mainly on the company′s evaluation of warranty costs and on the implementation of a manufacturing resource planning programme.

Keywords:
Cost of quality, Manufacturing, Quality control, Zero defects
This content is only available via PDF.
© MCB UP Limited
1992
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