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Volume 4, Issue 5
1 May 1992
This article was originally published in
Total Quality Management
Total Quality Management Cover Image for Volume 4, Issue 5
Research Article| May 01 1992

No eulogies for TQM Available to Purchase

Karl Albrecht
Karl Albrecht
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1360-0613
Print ISSN: 0954-4127
© MCB UP Limited
1992
Total Quality Management (1992) 4 (5)
https://doi.org/10.1108/09544789210034491

States that the TQM approach to quality is going out of fashion, takes as evidence of this the fact that examiners for the Baldrige Award are looking for evidence of customer focus and effective leadership rather than merely a rigid application of TQM methods. Compares the decline of TQM to that experienced by management by objectives in the past.

Keywords:
Customer service, Leadership, Management by objectives, Quality programmes, TQM
This content is only available via PDF.
© MCB UP Limited
1992
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