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Volume 4, Issue 5
1 May 1992
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Total Quality Management
Total Quality Management Cover Image for Volume 4, Issue 5
Research Article| May 01 1992

Metering out change

Melanie Williams
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1360-0613
Print ISSN: 0954-4127
© MCB UP Limited
1992
Total Quality Management (1992) 4 (5)
https://doi.org/10.1108/09544789210034554

Describes the introduction of a TQM culture at Pitney Bowes plc in the United Kingdom in order to make it more competitive in a receding market. Reports on the formation of corrective action teams and continuous improvement teams in order to help implement the change process. Details how these teams worked together to identify areas for improvement and the effects of the success of the TQM programme on the organization′s performance.

Keywords: Competitiveness, Organizational change, Quality programmes, Teamwork, TQM
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© MCB UP Limited
1992
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