Management of Quality ‐ Quality of Management

Discusses that for TQM to succeed, management must be prepared to lead and motivate the workforce. Asserts this is accomplished by creating a corporate vision of quality, training employees to understand the concept of the quality chains and empowering workers to assume individual responsibility for each quality process. Looks at the mastered process as quality criterion. Concludes that the most effective compensation for an employee is having his/her proposals listened to, discussed and implemented where appropriate.