Financial Difficulties

Discusses how, when it comes to finding ways of managing the interface between quality improvement and the financial accounts, difficulties often emerge. Examines the different ways in which financial and quality objectives can appear to conflict. Focuses on project based and business performance measures. Contends that organizations which have introduced activity‐based costing have found that the reorientation of their business statistics has enabled them to take a more focused view on the improvement priorities in their business. Considers the impact of the City and the company′s shareholders. Concludes there is much evidence of changes occurring within many financial institutions, though escape will never be complete from the occasional detrimental pressures which the City can place on companies.