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Journal Articles

The Mexican user satisfaction index: a case study applied to a social program

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Odette Lobato‐Calleros, Humberto Rivera, Hugo Serrato, Elena Gómez, Paola Cervantes
Journal: The TQM Journal
The TQM Journal (2013) 25 (4): 384–398.
https://doi.org/10.1108/17542731311314872
Published: 07 June 2013
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