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Journal Articles

Establishment and application of performance measure indicators for universities

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Shun‐Hsing Chen, Hui‐Hua Wang, King‐Jang Yang
Journal: The TQM Journal
The TQM Journal (2009) 21 (3): 220–235.
https://doi.org/10.1108/17542730910953004
Published: 24 April 2009
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Journal Articles

Service quality attributes determine improvement priority

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Shun‐Hsing Chen, Ching‐Chow Yang, Wen‐Tsann Lin, Tsu‐Ming Yeh
Journal: The TQM Journal
The TQM Magazine (2007) 19 (2): 162–175.
https://doi.org/10.1108/09544780710730005
Published: 06 March 2007
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Journal Articles

The development of an employee satisfaction model for higher education

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Shun‐Hsing Chen, Ching‐Chow Yang, Jiun‐Yan Shiau, Hui‐Hua Wang
Journal: The TQM Journal
The TQM Magazine (2006) 18 (5): 484–500.
https://doi.org/10.1108/09544780610685467
Published: 01 September 2006
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Journal Articles

The application of balanced scorecard in the performance evaluation of higher education

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Shun‐Hsing Chen, Ching‐Chow Yang, Jiun‐Yan Shiau
Journal: The TQM Journal
The TQM Magazine (2006) 18 (2): 190–205.
https://doi.org/10.1108/09544780610647892
Published: 01 March 2006
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