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Journal Articles

A new Kano's evaluation sheet

Yu‐Cheng Lee, Shao‐Bin Lin, Ya‐Li Wang

The TQM Journal (2011) 23 (2): 179–195.

https://doi.org/10.1108/17542731111110230

Published: 01 March 2011

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Journal Articles

Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out‐patient services

Hsiu‐Yuan Hu, Yu‐Cheng Lee, Tieh‐Min Yen

The TQM Journal (2010) 22 (5): 499–515.

https://doi.org/10.1108/17542731011072847

Published: 24 August 2010

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Journal Articles

Modify IPA for quality improvement: Taguchi's signal‐to‐noise ratio approach

Yu‐Cheng Lee, Tieh‐Min Yen, Chih‐Hung Tsai

The TQM Journal (2008) 20 (5): 488–501.

https://doi.org/10.1108/17542730810898458

Published: 22 August 2008

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