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Keywords: AT&T Universal Card Services
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Journal Articles
Journal:
The TQM Journal
The TQM Magazine (1995) 7 (3): 6–11.
Published: 01 June 1995
... to fit their principles into an already dynamic business environment, AT&T Universal Card Services (UCS) has never existed without them. Thus, UCS’s story may provide a fresh perspective for those interested in quality implementation. Coming into an industry not noted for high levels...
