...Jan Lenning; Ida Gremyr; Hendry Raharjo Purpose This study aims to explore factors that contribute to auditee satisfaction in external audit fieldwork of ISO 9001, and relationships between these factors. Design/methodology/approach The purpose is addressed through a single case study...

...Prof. Dr Vidosav D. Majstorovic and Prof. Dr Numan M. Durakbasa; Cristinel Roncea Purpose – The purpose of this paper is to find answers to the current issue of the audit. What has to offer classical approach of audit practice to help organizations improve their performance? What should be done...

...Sharon Ifill; Neil Moreland This article provides an account of an audit on the recruitment and selection systems and procedures in place within a printing company based in the West Midlands (England). A human resource audit (HRA) of generic benchmarks was developed from a literature review...

... for integration of the quality system based on the ISO 9001 standard and the ISO 14001 environmental management system are presented. The harmonization of related audit sub‐systems, namely ISO 10011 and ISO 14010/11/12 is also addressed. Finally, a discussion on the development of a generic performance management...

... the encounter can be effectively assured to auditable standards. Suggests that demand for a flexible approach will lead to an audit approach which focuses on process examination and less so on normative content. We are pleased to welcome all our subscribers, new and old, to the 1998 volume...

... be designed and audited. order processing ‐ order processing leadtime, order processing accuracy; credit control ‐ credit control leadtime, average time taken to register new customers; production planning ‐ plan stability; manufacturing ‐ manufacturing leadtimes, set‐up times, yield, utilization...

.... This results in changes of direction in their approach to quality. 1 mindset audits; 2 assumption surfacing; 3 mindset expanding; 4 refocusing the TQ programme. We have designed four instruments to assist companies to get a better understanding of the mindsets that have shaped...