...Prof. Dr Vidosav D. Majstorovic and Prof. Dr Numan M. Durakbasa; Cristinel Roncea Purpose – The purpose of this paper is to find answers to the current issue of the audit. What has to offer classical approach of audit practice to help organizations improve their performance? What should be done...

... education and discusses the external quality audit of the quality assurance agency, extends the study to the quality management between the external audits and presents the procedure of internal quality audits. Finally, the results of the study are discussed and summarised. Action research methodology...

...Merce Bernardo; Marti Casadesus; Stanislav Karapetrovic; Iñaki Heras Purpose The purpose of this paper is to analyze the application and the level of integration of internal and external audits in organizations that are registered to multiple management system standards. Design/methodology...

...I.A. Beckmerhagen; H.P. Berg; S.V. Karapetrovic; W.O. Willborn An “effective audit” cannot be taken for granted, even though it is performed by trained professionals using proven techniques and in accordance with internationally accepted standards. Recent highly publicized cases in both financial...

.... Against a background of traditional learning techniques that advocate linear learning, the study advances the theme of multiple learning processes to facilitate a more flexible approach to organisational learning. The study describes how auditing can be used as a learning tool to detect potential problems...

.... The future offers quality challenges and opportunities for all service providers. © MCB UP Limited 1994 Auditing Customer satisfaction Service industries Service quality The measurement of levels of quality in manufacturing processes has a long history of using and developing precise...