... of this paper is to empirically investigate if a quality culture is being developed within the dealership network in South Australia by testing a number of key principles of TQM such as: the support and commitment from top management, customer focus and satisfaction, process management, and employee involvement...

...Peter G. Burcher; Gloria L. Lee; Dianne Waddell Purpose The purpose of this research is to explore the incidence of innovative approaches to quality in both Australia and Britain, the reasons behind their implementation, the ways in which they were undertaken and the success factors...

.... Practical implications The findings from the project were used to redesign the ABEF, and are expected to help inform national BE strategies worldwide. Originality/value The paper updates the current situation regarding the utilisation of BE in 16 countries, with a focus on Australia. Max Saunders...

... upon empirical research in Britain and Australia, identifies issues which require the attention of senior management to ensure future competitiveness for their organisations. Respondents in the British study and the first Australian study were very similar in terms of those without post‐school...

..., utilising the quality culture as a medium, and knowledge management is playing a significant role in the resurrection of the quality movement. Deb Stewart can be contacted at: deb.stewart@vu.edu.au © Emerald Group Publishing Limited 2008 Knowledge management Quality Perception Australia...

... of adoption of quality management practices in two separate cross‐sectional studies at two different times. Daniel I. Prajogo can be contacted at: daniel.prajogo@buseco.monash.edu.au Quality management Manufacturing industries Australia Total quality management (TQM) has been one...

... by the experience of the manufacturing industry. Prakash J. Singh can be contacted at: pjsingh@unimelb.edu.au © Emerald Group Publishing Limited 2006 ISO 9000 series Quality management Public sector organizations Australia There is a growing trend in many industrialised countries...

... of selected variables with age, sex, education and industry. © MCB UP Limited 2003 Quality Management Training Management development Australia Whereas the twentieth century has been described as the “century of productivity”, predictions are being made that the twenty‐first...

...Derek H.T. Walker; Michael Keniger This paper presents an account of the quality management system designed and adopted using a project alliance approach on the National Museum of Australia project. We discuss the integration of the selection criteria and performance measures and how these were...

...Paul Hyland; Robert Mellor; Eddie O’Mara; Ramesh Kondepudi Continuous improvement (CI) is a process used by manufacturing firms to improve quality, reduce lead times, reduce price, and improve delivery reliability. A survey of firms in Australia was conducted to determine the main motives...

...Ross L. Chapman; Terry R. Sloan An Australia‐wide study of continuous improvement (CI) in manufacturing was initiated in 1996/97 by conducting a benchmarking survey examining the CI activities of medium to large manufacturing firms. While most larger firms have an awareness of CI and many...

... to enhance quality awareness in Australian organizations. As it recognizes exceptional performance in improving the quality of products, processes and services it gives a stimulus to emulate successful forerunners. The AQA should underline that total quality is crucial for Australia’s international...

...‐engineered work organization Australia BPR Competitive advantage Customer service Management Organizational change Teams TQM Management is confronted constantly with new solutions to its problems which are variously referred to as the “latest management fad” by the unbelievers...

... the environment necessary for organizational learning to occur. The learning organization creates competitive advantage by adapting to changing environments, continually improving and being able to absorb new concepts and innovations. © MCB UP Limited 1995 Australia Learning organizations...

..., control, quality assurance and (total) quality management. Introduces a new concept of quality to describe more accurately quality in (total) quality management terms. © MCB UP Limited 1994 Australia Productivity Quality assurance Quality control Quality management TQM There has...

... of TQM in action are not accurate for Australia. Highlights strengths and weaknesses of the Australian character then describes a suitable model with its various phases: strategy, structure and action. Concludes by restating the aims of TQM compared to “old” ways of working and interrelating. TOTAL...