... of this paper is to empirically investigate if a quality culture is being developed within the dealership network in South Australia by testing a number of key principles of TQM such as: the support and commitment from top management, customer focus and satisfaction, process management, and employee involvement...

...Peter G. Burcher; Gloria L. Lee; Dianne Waddell Purpose The purpose of this research is to explore the incidence of innovative approaches to quality in both Australia and Britain, the reasons behind their implementation, the ways in which they were undertaken and the success factors...

.... Practical implications The findings from the project were used to redesign the ABEF, and are expected to help inform national BE strategies worldwide. Originality/value The paper updates the current situation regarding the utilisation of BE in 16 countries, with a focus on Australia. Data from...

... upon empirical research in Britain and Australia, identifies issues which require the attention of senior management to ensure future competitiveness for their organisations. Further, in both countries the employee training offered by the quality managers has covered diverse programmes. However...

... understanding of quality also has the ability to be shifted as our experience grows or changes. Knowledge management Quality Perception Australia This paper explores the relationship between knowledge management and quality management; paying particular attention to how knowledge management...

... of adoption of quality management practices in two separate cross‐sectional studies at two different times. Daniel I. Prajogo can be contacted at: daniel.prajogo@buseco.monash.edu.au © Emerald Group Publishing Limited 2006 Quality management Manufacturing industries Australia...

... into the diffusion of a significant management phenomenon in a sector that does not appear to have had much experience with it. ISO 9000 series Quality management Public sector organizations Australia There is a growing trend in many industrialised countries that requires government departments...

... an indication as to the profile of the quality manager of the future. The sampling frame comprised the JAS‐ANZ Register of Accredited and Certified Organisations (Standards Australia, 1996). The sample consisted of 1,000 organisations randomly selected from the Register. A total...

...Derek H.T. Walker; Michael Keniger This paper presents an account of the quality management system designed and adopted using a project alliance approach on the National Museum of Australia project. We discuss the integration of the selection criteria and performance measures and how these were...

...Paul Hyland; Robert Mellor; Eddie O’Mara; Ramesh Kondepudi Continuous improvement (CI) is a process used by manufacturing firms to improve quality, reduce lead times, reduce price, and improve delivery reliability. A survey of firms in Australia was conducted to determine the main motives...

...Ross L. Chapman; Terry R. Sloan An Australia‐wide study of continuous improvement (CI) in manufacturing was initiated in 1996/97 by conducting a benchmarking survey examining the CI activities of medium to large manufacturing firms. While most larger firms have an awareness of CI and many...

... and purpose of the award. © MCB UP Limited 1997 Australia Awards Quality programmes TQM Referring to total quality management, Europe’s view nowadays is clearly focused on the European Quality Award (EQA) and the underlying EFQM‐model for business excellence. The vision beyond Europe’s...

.... © MCB UP Limited 1995 Australia Learning organizations Organizational change Organizational development Ramset Fasteners Ltd Toyota Motor Corporation Australia TQM W.A. Deutscher Metal Products Group More recently, the concept of the learning organization has gained considerable...

... of improving business processes. Demonstrates that business process re‐engineering efforts can be driven by shopfloor employees when an appropriate consultative environment is in place and how TQM can assist in this process. Australia BPR Competitive advantage Customer service Management Organizational...

..., control, quality assurance and (total) quality management. Introduces a new concept of quality to describe more accurately quality in (total) quality management terms. © MCB UP Limited 1994 Australia Productivity Quality assurance Quality control Quality management TQM There has...

... of TQM in action are not accurate for Australia. Highlights strengths and weaknesses of the Australian character then describes a suitable model with its various phases: strategy, structure and action. Concludes by restating the aims of TQM compared to “old” ways of working and interrelating. © MCB UP...