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Keywords: Banking and financial services
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2016) 28 (1): 132–150.
Published: 11 January 2016
...Vijaya Sunder M. Purpose – The purpose of this paper is to understand the success of Lean Six Sigma (LSS) in banking and financial services industry and to develop a structured stakeholders management model for successful LSS project management. Design/methodology/approach – A two-phase...
