.... It also delivers suggestions for forthcoming academics to examine this conceptual piece, empirically, in diverse banking sites worldwide. Practical implications Practical lessons for managers, employees, customers and consultants within the banking sector for the superior advantage of all key...

...Lukasz Skowron; Kai Kristensen Purpose The purpose of this paper is to ask two questions. How does the customer's loyalty in the banking sector change (at both the structural and quantitative level) in the light of the financial and banking crises? Are any differences observed in those changes...