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Keywords: Behavioral intentions
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Journal Articles
The mediating role of passenger satisfaction on the relationship between service quality and behavioral intentions of low-cost carriers
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2022) 34 (6): 1691–1712.
Published: 21 December 2021
... to perform the path modeling and multi-group analysis. Findings The results confirm that passenger satisfaction mediates the relationship between four service quality constructs (tangible features, service reliability, quality of personnel and online ticketing service) and behavioral intentions...
