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Keywords: Blueprint
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2012) 24 (5): 418–432.
Published: 17 August 2012
...Hsiang Ru Chen; Bor‐Wen Cheng Purpose The purpose of this paper is to integrate the ISO 9001:2008 and blueprints by using a process approach, to have systematic regulation in hospital quality management. Design/methodology/approach This study promotes a process approach when developing...
