Keywords: CMMI
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Journal Articles
The TQM Journal (2015) 27 (5): 648–668.
Published: 10 August 2015
... in IT support services is a relatively new domain, where mature empirically based studies are scarce. This study provides a sound basis for further research on lean implementation in IT support service area. © Emerald Group Publishing Limited 2015 Perception Lean practice CMMI IT services...

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