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Keywords: Car insurance
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2022) 34 (5): 957–978.
Published: 27 May 2021
... structural equation modeling (SEM). A questionnaire survey was developed to explore the relationships among service quality, perceived value, satisfaction, loyalty and WOM. For this study, 744 valid questionnaires were collected from a sample of Portuguese car insurance holders. Findings The results...
