Keywords: Centralized control
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Journal Articles
The TQM Magazine (2005) 17 (3): 226–236.
Published: 01 June 2005
... the implementation of customer‐oriented TQM (1) to strongly support the implementation of customer‐oriented TQM (7). Respondents were also asked to indicate their nationalities and their jobs. © Emerald Group Publishing Limited 2005 Total quality management Customer orientation Centralized control...

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