... to standardize both tangible and intangible processes, promote internal coherence, and ensure long-term alignment with best practices (ISO, 2024b). Furthermore, IMSs transform these practices into clear, measurable criteria that organizations must meet to achieve third-party certification, which serves...

... and the impact of accreditation/certification in the attainment of TQM. Originality/value This study which tries to bring a perspective to the main trends in TQM application to HE with respect to barriers, customers and accreditation over the last three decades is expected to add to the body of knowledge...

... to confirm compliance? Design/methodology/approach – Analysis and evaluation of the management systems’ audits findings, conducted in the last ten years by two major Romanian accredited certification bodies. Findings – A complete rethinking of audits is required. The audit methods will increase...

... the literature and finds that there is no proven link between quality certification (ISO 9000) and improved business performance. However, it is clear from the research reviewed on business performance factors, that better quality does have a consistent, positive relationship with business performance. Combining...

...G. Wilkinson; B.G. Dale The paper reports the views and activities of a sample of system certification bodies with respect to the integration of quality management, environmental management, and occupational health and safety management systems. It is pointed out that such bodies have not been...

... certification from an accredited notified body Investors in People Award, European Quality Application and in 1994, for the second time,Queen’s Award for Export. The company produces aids for the disabled:wheelchairs, scooters, stairlifts and 143 quadrillion different manual wheelchairs. The company considers...

...Alan Sharp With the increasing use of ISO 9000, claims have surfaced that the process of certification is being carried out in different ways among the countries of Europe. This situation is already leading to a system of trade barriers as the ISO 9000 certificates, and certification bodies, from...

...Derek Hornby Proposes that while many companies claim a commitment to quality, few can withstand serious examinination and suggests the solution is to assure quality by third‐party endorsement of an initial and continuous commitment to quality in every detail. Argues that certification of quality...