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Keywords: Charters
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2009) 21 (4): 400–412.
Published: 12 June 2009
... Process represents an excellent health service reality, unique in the Italian National Health System, for the care of brain stroke, one of the most serious diseases in developed countries. Findings The main finding is a managerial tool – the Patient's Charter – in which the health organization...
