...Jose Arturo Garza-Reyes; Mingyang Yu; Vikas Kumar; Arvind Upadhyay Purpose To address the critical sustainability challenges currently faced by China, manufacturers in this country have committed to improve their environmental performance. To support this commitment, evidence suggests that Chinese...

... 9001 certification by travel agencies in China and Hong Kong as well as to provide potential recommendations to Kenya and to other countries developing tourism industries. Design/methodology/approach – The comparative study approach is used to compare perceptions of the ISO 9001 certification...

...Madhav Sinha; Tang Xiaofen Purpose Shanghai is a Chinese city with a history of more than 700 years, which has played a very important role over 30 years of rapid economic growth in China. The purpose of this paper is to investigate the quality management maturity system and schemes of Shanghai...

...Yu Yang; Hanhui Hu; Xiao Qian Purpose The purpose of this paper is to report a pilot project on quality control in China's government department (AQSIQ), based on an extended EFQM excellence model. Design/methodology/approach After careful comparisons, the EFQM Excellence Model was selected...

... that more benefits will be gained when multiple management system standards are adopted. The paper addresses this short‐coming and provides evidence that acquiring more system certifications will result in greater perceived benefits. China Quality standards Performance measures Management systems...

...W.M. To; Peter K.C. Lee; Billy T.W. Yu Purpose The purpose of this paper is to study the implementation of ISO 9001:2000 in the public sector, using data obtained from a small‐scale and service‐oriented economy – i.e. Macao SAR, the People's Republic of China. Design/methodology/approach Based...

... ISO 9000, ISO 14001, OHSAS18001, and six‐σ more easily with good results. Research limitations/implications As the integrated lean TQM model has only been tested in Hong Kong, China, and Japan, interested academics and related parties are invited to join hands to validate this model...

...Carlos Noronha Using a sample of total quality management (TQM) companies operating in mainland China, Hong Kong, and Taiwan, a structural equation model explaining the influence of Chinese cultural values on TQM was tested. Results indicated that the proposed model demonstrated satisfactory...

...Zhihai Zhang In order to provide readers with a better understanding of China’s approach to quality management, this paper presents China’s quality management history, the main quality management efforts adopted by the Chinese government, the product quality situation, and the reasons for product...