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Keywords: Citizen's service centers
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2023) 35 (8): 2304–2321.
Published: 22 December 2022
...Efthalia Keramida; Evangelos L. Psomas; Jiju Antony Purpose The aim of this study is to determine the most critical success factors (CSFs) of lean adoption in a specific Greek public services subsector namely citizen's service centers (CSCs) and to define their underlying structure (latent...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2024) 36 (7): 1917–1935.
Published: 24 September 2020
...Evangelos Psomas; Nancy Bouranta; Maria Koemtzi; Efthalia Keramida Purpose Citizen's service centers (CSCs) are front-end delivery public points which aim to reduce bureaucratic procedures and improve citizens' services. The present study, based on the citizens' perceptions, aims to explore...
