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Keywords: Citizen satisfaction
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2024) 36 (7): 1917–1935.
Published: 24 September 2020
... the impact of the CSCs' service quality on citizens' satisfaction and also to identify statistically significant differences with regard to service quality dimensions and citizen satisfaction among different groups of citizens. Design/methodology/approach A questionnaire survey was carried out based...
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2013) 25 (4): 384–398.
Published: 07 June 2013
...” were confirmed. Practical implications The MUSI‐SP methodology would be an appropriate indicator as a complement to current evaluations of government social programs, because it shows a path to citizen satisfaction and citizen trust. Originality/value The Mexican Concrete Floor Program...
