...James D. Gilbert Gives a practical approach to setting up a training programme,delivering that training, and how that approach may be imitated by other cities. Memphis is a city of about three‐quarters‐of‐a‐million population, with all the problems of a growing city. Governing a city is difficult...

... performance measures. Contends that organizations which have introduced activity‐based costing have found that the reorientation of their business statistics has enabled them to take a more focused view on the improvement priorities in their business. Considers the impact of the City and the company′s...